Crucial Conversations

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, Crucial Conversations teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition includes new stories and examples, updated research, and additional skills for dealing with risky conversations in today's world. Whether you're dealing with a difficult boss, a stubborn colleague, or a challenging family member, Crucial Conversations will help you navigate these conversations with confidence.